Home and Community Care Team Lead

5 days ago

Shelburne County, Canada VON Canada (Nova Scotia) Full time

About the Role:

As a Manager Home and Community Care with VON Canada (Nova Scotia), you will be responsible for providing professional leadership to staff and ensuring the provision of safe, effective quality client care within your program area. You will work as part of an integrated Regional management team to ensure the successful execution of site operational goals and manage the delivery of in-home care services, staff hiring, supervision and training, client service programs, and team operations.

Responsibilities:

  • Directs and monitors delivery of client care services and day-to-day functions and performance of front-line staff in accordance with current regulatory guidelines and VON policies, procedures, and standards.
  • Assists staff to complete risk assessments, investigations of issues, injuries, and reporting related to client or employee incidents.
  • Monitors performance related to funder expectations regularly and contributes to the development and implementation of quality improvement activities to achieve performance targets through monitoring of reported services.
  • Guides new employees through the orientation process and ensures all probationary reviews and stay interviews are completed.
  • Applies a working knowledge of the relevant collective agreements and application of local labour rules in daily decision-making activities.
  • Participates in budget preparation, financial performance management, and measurement reports.
  • Participates in local, regional, or national team or committees as required such as Quality Care and Service, Joint Occupational Health and Safety, Accreditation, Recruitment and Retention.
  • In collaboration with internal stakeholders, develops team procedures and guidelines to ensure best practices are met in the completion of all tasks or programs.
  • BUILDs and sustains strategic relationships with current, new, and prospective VON partners, and community organizations.
  • Receives and documents all employee, family, and client complaints or issues related to service delivery; engages other VON managers in resolving the issue or complaint and escalates, if required, to the appropriate Director.
  • Participates on the on-call rotation.
  • Ensures occupational health and safety policies, programs, and activities are performed by staff, in compliance with VON's health and safety policies and guidelines and the Occupational Health and Safety Act.
  • Assesses and documents community needs and assists in developing business and funding proposals to meet emerging opportunities.
  • Provides support for department presentations and reports.
  • Completes reports for internal and external stakeholders conducting relevant analysis and ensuring timely submission.
  • Completes risk assessments, investigations of issues, incidents, or injuries as required.

Requirements:

We are seeking a candidate with a Bachelor or Post-Secondary education in a related field and certification as a Registered Nurse. A minimum of 5 years' experience in the functional area is required, along with a minimum of 2 years' experience managing others. Experience in community work and working with community partners in a collaborative way is also essential. Additionally, experience engaging with municipal, provincial, and national external groups in a related field is preferred. The ideal candidate will have strong critical thinking, assessment, and problem-solving skills, as well as excellent verbal and written communication skills.

Compensation Package:

The estimated annual salary for this role is $80,000 - $100,000 CAD, depending on experience and qualifications. In addition to the competitive salary, we offer a comprehensive benefits package, including health, dental, and LTD insurance, as well as a defined benefit pension plan with company contribution. We also provide travel compensation, a SMART phone provided for work use, and access to a comprehensive orientation program.

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