Community Care Service Manager

1 week ago

Lunenburg County, Canada VON Canada Full time
About VON Canada

VON Canada is a leading non-profit organization dedicated to providing clinical, personal, and social support to individuals who wish to live every day to their fullest potential while remaining in their own homes and communities.

Our mission is to deliver exceptional home care services that empower individuals to maintain their independence and quality of life. We are committed to fostering a collaborative and supportive environment that promotes the well-being of our clients, employees, and partners.

Job Summary

We are seeking an experienced Community Care Service Manager to join our team. As a key member of our management team, you will be responsible for ensuring the provision of safe, effective, and quality client care within your program area. You will work closely with our regional management team to achieve operational goals and manage the delivery of in-home care services, staff hiring, supervision, and training, client service programs, and team operations.

Key Responsibilities
  • Directs and monitors the delivery of client care services and day-to-day functions and performance of front-line staff in accordance with current regulatory guidelines and VON policies, procedures, and standards.
  • Assists staff in completing risk assessments, investigations of issues, injuries, and reporting related to client or employee incidents.
  • Monitors performance related to funder expectations regularly and contributes to the development and implementation of quality improvement activities to achieve performance targets through monitoring of reported services.
  • Guides new employees through the orientation process and ensures all probationary reviews and stay interviews are completed.
  • Applies a working knowledge of the relevant collective agreements and application of local labor rules in daily decision-making activities.
  • Participates in budget preparation, financial performance management, and measurement reports.
  • Participates in local, regional, or national teams or committees as required such as Quality Care and Service, Joint Occupational Health and Safety, Accreditation, Recruitment, and Retention.
Required Skills and Qualifications

To be successful in this role, you will require:

  • Bachelor's degree in a related field or equivalent experience.
  • Regulated health professional certification as a Registered Nurse.
  • A minimum of 5 years' experience in the functional area you will be overseeing.
  • A minimum of 2 years' experience managing others.
  • Experience in community work and working with community partners in a collaborative way.
  • Experience engaging with municipal, provincial, and national external groups in a related field.
  • Experience in negotiation, conflict management, financial management, and working with staff and volunteers.
  • Experience working in a unionized environment is an asset.
Benefits

We offer a competitive salary and benefits package including:

  • Employee assistance program.
  • Extended health care.
Salary

The estimated salary for this position is $85,000 - $110,000 per annum, depending on experience.

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