Hotel Guest Services Representative

4 weeks ago

Courtenay, British Columbia, Canada Kingfisher Oceanside Resort & Spa Ltd. Full time
Job Title: Hotel Guest Services Attendant

We are seeking a highly skilled and customer-focused Hotel Guest Services Attendant to join our team at Kingfisher Oceanside Resort & Spa Ltd.

Job Summary:

The successful candidate will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests. This includes serving food and beverages, assisting guests with special needs, and providing information about hotel facilities and services.

Key Responsibilities:
  • Serve food and beverages to guests in a timely and efficient manner.
  • Assist guests with special needs, such as providing wheelchair assistance or helping with luggage.
  • Provide information about hotel facilities and services, including room features, amenities, and local attractions.
  • Receive and deliver items and messages for guests, ensuring prompt and accurate service.
  • Take, cancel, and change room reservations as needed.
  • Provide general information about points of interest in the area, including local attractions and activities.
  • Offer exceptional customer service to all guests, responding to their needs and concerns in a professional and courteous manner.
Requirements:
  • Education: No degree, certificate, or diploma required.
  • Experience: 1 year to less than 2 years of experience in a customer service role.
  • Work Setting: Hotel, motel, or resort environment.
Benefits:
  • Dental plan and health care plan available.
  • Life insurance and disability benefits provided.
  • Paramedical services coverage and vision care benefits included.
  • Free parking available on site.
Language:

English is the primary language spoken in this role.

Work Hours:

40 hours per week with a regular schedule.

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