Hotel Guest Services Representative

4 weeks ago

Courtenay, British Columbia, Canada Kingfisher Oceanside Resort & Spa Ltd. Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Guest Services Representative to join our team at Kingfisher Oceanside Resort & Spa Ltd. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide personalized service to guests, responding to their needs and requests in a timely and professional manner.
  • Manage guest room reservations, check-ins, and check-outs, ensuring accuracy and efficiency.
  • Assist guests with special requests, such as room changes, extra amenities, and local information.
  • Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Maintain a high level of product knowledge, staying up-to-date on hotel facilities, services, and local attractions.
  • Work collaboratively with the housekeeping team to ensure guest rooms are clean and ready for occupancy.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • 1-2 years of experience in a customer-facing role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
  • Reliable transportation and a valid driver's license (if applicable).
What We Offer
  • A competitive salary and benefits package, including dental, disability, and health care plans.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Free parking and a range of other employee benefits.

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