Technical Support Specialist

2 weeks ago


Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

About the Role: CopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients. This includes troubleshooting and resolving technical issues, as well as providing training and guidance to users.

Key Responsibilities:

  • Provide technical support and assistance to clients via phone, email, and chat
  • Troubleshoot and resolve technical issues with computer systems, networks, and software
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in on-call rotation to provide after-hours support
  • Collaborate with other technical teams to resolve complex technical issues

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 5 years of experience in technical support or related field
  • Strong understanding of computer systems, networks, and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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