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Technical Support Specialist

4 weeks ago

Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

CopperTree Solutions Inc. is seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of our computer networks.

The ideal candidate will have a strong background in computer systems and networks, with a minimum of 5 years of experience in a similar role. You will be responsible for giving access to computer networks, reporting on the performance of computer systems and networks, and responding to users experiencing difficulties with computer systems.

In addition to your technical expertise, you will also be responsible for providing advice and training to users in response to identified difficulties, collecting, organizing and maintaining a problems and solutions log for use by other technical support analysts, and participating in the redesign of applications and other software.

As a Technical Support Specialist at CopperTree Solutions Inc., you will have the opportunity to work with a talented team of professionals and contribute to the success of our company. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer systems
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software

Requirements:

  • Minimum 5 years of experience in a similar role
  • Strong background in computer systems and networks
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

  • Competitive salary and benefits package
  • Opportunity to work with a talented team of professionals
  • Professional development and growth opportunities

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].