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Technical Support Specialist

2 months ago

Waterloo, Ontario, Canada HY PRECISION MANUFACTURING Full time

Job Overview

At HY Precision Manufacturing, we are seeking a skilled and detail-oriented Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our users, ensuring that they have a seamless experience with our systems and tools.

Responsibilities

- Respond to user inquiries and provide timely support to resolve technical issues

- Consult user guides, technical manuals, and other documents to research and implement solutions

- Provide advice and training to users in response to identified difficulties

- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts

- Provide business systems, network, and Internet support to users in response to identified difficulties

Requirements

- 7 months to less than 1 year of experience in a related field

- College/CEGEP education

- Excellent communication and problem-solving skills

- Ability to work independently and as part of a team

Work Environment

This is an on-site position, requiring the employee to work at our physical location. We do not offer remote work options.