Technical Support Specialist

4 weeks ago


Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

CopperTree Solutions Inc. is seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients. Your primary duties will include:

Key Responsibilities
  • Providing technical assistance to clients via phone, email, or in-person
  • Resolving complex technical issues related to computer networks, hardware, and software
  • Collaborating with cross-functional teams to identify and implement solutions to technical problems
  • Developing and maintaining technical documentation and knowledge base articles
  • Participating in on-call rotations to provide 24/7 support

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 5+ years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

How to Apply

Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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