Technical Support Specialist
4 weeks ago
CopperTree Solutions Inc. is seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients. Your primary duties will include:
Key Responsibilities- Providing technical assistance to clients via phone, email, or in-person
- Resolving complex technical issues related to computer networks, hardware, and software
- Collaborating with cross-functional teams to identify and implement solutions to technical problems
- Developing and maintaining technical documentation and knowledge base articles
- Participating in on-call rotations to provide 24/7 support
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of experience in technical support or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
How to Apply
Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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