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Technical Support Specialist
1 month ago
We are seeking a Technical Support Specialist to join our team. This individual will provide technical support for a range of business systems and applications, collaborating with engineers, product teams, and support personnel to address challenges across various platforms.
The successful candidate will have a strong analytical and problem-solving skills, excellent verbal and written communications skills, and the ability to grasp and express complex technical concepts. They will also have proficiency in Windows OS, domains, active directory, and key networking concepts like TCP/IP, DNS, DHCP, and subnetting.
Skills and qualifications include:
- Strong analytical and problem-solving skills to effectively troubleshoot technical issues and contribute to innovative solutions in a fast-paced environment.
- Excellent verbal and written communications skills and the ability to grasp and express complex technical concepts.
- Proficiency in Windows OS, domains, active directory, and key networking concepts like TCP/IP, DNS, DHCP, and subnetting.
- Hands-on experience with database and web server management, including MSSQL, SQL, and IIS.
- Familiarity with cloud platforms, such as Azure.
- Knowledge of forensically sound processes, including imaging, write blocking, secure storage, hashing, and chain of custody.
- Experience with web traffic analysis tools like Zeek and Suricata.
- Network+/Security+ certifications are desirable.
At OpenText, we foster a collaborative and inclusive work environment that encourages innovation and continuous learning. Our team-based environment ensures that if you get stuck or need some help, you'll always feel supported.
We are an equal opportunities employer and are committed to diversity and inclusion in the workplace. If you need assistance or a reasonable accommodation during the application process, please contact us.
