Customer Experience Ambassador
4 weeks ago
About Indigo
Indigo is a dynamic and enriching culture that values creativity, innovation, and customer experience. We are a leading Canadian retailer with a passion for storytelling and creating memorable experiences for our customers.
Job Summary
We are seeking a Customer Experience Representative to join our team at Indigo. As a Customer Experience Representative, you will be responsible for creating a warm and welcoming environment in our stores, adding joy to our customers' lives, and leveraging our products to tell stories that connect our customers to our brand.
Key Responsibilities
- Create a positive and engaging customer experience through exceptional service and product knowledge
- Develop and maintain a deep understanding of our products and services to effectively communicate their value to customers
- Collaborate with colleagues to achieve sales goals and promote a positive store environment
- Participate in visual merchandising and store displays to create an attractive and inviting store experience
- Contribute to the development and implementation of customer experience initiatives and programs
- Provide feedback and suggestions to improve the customer experience and store operations
Requirements
- Experience in specialty retail or a retail environment preferred but not required
- Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role)
- Bilingualism (French/English) is required for all positions in Québec; other languages an asset
What We Offer
Indigo offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
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