Customer Experience Champion

14 hours ago

Montreal, Quebec, Canada Incora Full time
About Incora

Incora is a leading global provider of innovative supply chain solutions, dedicated to reducing complexity and increasing reliability for its customers.

We exist to enable mission-critical operations, serving industries such as aerospace and defense, industrial manufacturing, marine, and pharmaceuticals. Our expertise spans all aspects of supply chain management, from procurement to warehouse management, logistics, and on-site customer services.

Exciting Package

An attractive salary of $60,000 - $80,000 per annum, commensurate with experience, offers a competitive compensation package that reflects the company's commitment to excellence.

The opportunity to work in a first-class brand-new environment provides a unique chance to be part of a dynamic team shaping the future of supply chain solutions.

A comprehensive benefits package includes:

  • 8 Paid Holidays and 2 additional Floating Holidays for Full-Time employees;
  • Up to 80 hours of Vacation per year, increasing with length of service;
  • Sick Time and Family friendly policies like 2 weeks paid parental leave;
  • Discount portal exclusive to Incora employees through Perkspot;
  • Employer-paid Group Life Insurance at 1x salary, STD, and LTD;
  • Competitive health plans with generous premiums for full-time permanent employees;
  • 401K plan with company match;
Key Responsibilities

This role requires exceptional customer service skills, interacting tactfully, confidently, and ethically with both internal and external customers.

Fantastic communication skills, a continuous improvement mindset, and willingness to learn and grow are essential qualities for success.

Daily product maintenance involves ensuring stocking locations are up-to-date, including bins, cabinets, trays, and other areas.

Proactive engagement with contract administration/customer service and customer production floor management facilitates efficient resolution of daily requirements.

Addressing on-site quality assurance issues and escalating them to Program/Site Management or Quality Management ensures high-quality standards are maintained.

Qualifications

A High school graduate with proven customer service and interaction skills is required.

Direct customer contact experience and ability to deal with sensitive situations are essential.

Prioritizing safety and hazard-free workplaces is a must.

Contact Information

Please note that this position is only open to Canadian citizens or Permanent Residents of Canada.

Monday-Friday working schedule applies after completion of training and security clearance.

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