Customer Experience Champion

2 days ago

Montreal, Quebec, Canada Scotiabank Full time
About the Role

We are seeking an exceptional Customer Experience Champion to join our team at Scotiabank. In this pivotal role, you will play a critical part in delivering outstanding service and support to our clients and partners.

Key Responsibilities
  • Operate independently to execute day-to-day operations within authorized limits, ensuring seamless delivery of services.
  • Provide dedicated point-of-contact for day-to-day service activities, responding promptly to client inquiries, concerns, or complaints.
  • Maintain up-to-date knowledge of relevant products, processes, and policies, staying informed about Bank regulations and compliance requirements.
  • Collaborate with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services.
  • Champion a high-performance environment, implementing people strategies that attract, retain, develop, and motivate teams.
Requirements
  • Post-Secondary Education or minimum 1 year of relevant working experience in Financial Services or related industry.
  • Working knowledge of Retail, Corporate, and Commercial products, services, and procedures.
  • Proven customer service skills, flexibility to adapt to changing environments.
  • Thorough knowledge of the Bank's transactional services.
  • Effective communication (written & verbal) and Organizational Skills.
  • Working knowledge of Microsoft Office (Excel, Word, and Outlook).
  • Pursuant to a language needs assessment, proficiency in English is required, with French language skills desirable.
About Scotiabank

Scotiabank is a leading financial institution committed to delivering innovative solutions and exceptional service to our clients. Our diverse and inclusive work environment fosters growth, collaboration, and success.

What We Offer
  • A competitive salary range of $65,000 - $90,000 per annum, based on location and experience.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team and contribute to our company's mission.

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