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Lead Customer Support Specialist Wanted

2 weeks ago

Markham, Ontario, Canada Sage Recruiting Full time
About the Role:

This is a fantastic opportunity for an experienced customer support leader to join Sage Recruiting and contribute to the growth and success of our company. As the Senior Customer Support Manager, you will be responsible for driving team performance, improving processes, and ensuring exceptional client satisfaction.

Key Responsibilities:
  • Drive team performance, improve processes, and ensure exceptional client satisfaction
  • Mentor team members, develop Key Performance Indicators, and evaluate staff performance
  • Oversee daily operations, manage a team of customer support analysts, and drive process improvements
Requirements:
  • 2-3+ years experience leading and managing a team
  • Bachelor's Degree / College Diploma
  • Experience in Customer Service (preferably in the software industry)