Technical Support Specialist

6 days ago


Markham, Ontario, Canada Computer Talk Technology Inc. Full time
About Us

ComputerTalk Technology Inc. is a leading provider of cloud-hosted contact center and unified communication solutions, serving over 400 clients worldwide.

The Role

We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and working collaboratively with our team to deliver outstanding results.

Key Responsibilities
  • Implement solutions that meet customer requirements
  • Handle technical support issues via phone, email, or in-person
  • Travel to customers to install, troubleshoot, and resolve technical issues
  • Work as part of a team to support our complete product line
Requirements
  • Degree from a top Canadian University
  • 2-3 years experience working in a technical support environment
  • Excellent communication and organizational skills
  • Superior technical analytical and problem-solving skills
  • Working knowledge in Help Desk and trouble ticket resolution, Windows 2000 and 2003 server administration, deployment, and performance tuning, Cisco firewalls/routers/switches, direct customer exposure/experience


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