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Customer Experience Strategist

2 months ago

Oakville, Ontario, Canada Aliaxis Full time
Job Summary

We are seeking a Customer Experience Strategist to lead our dynamic team at IPEX, driving our Customer Intimacy Strategy to new heights.

Key Responsibilities:
  • Empower and Support: Encourage CSRs to respond promptly to customer needs and provide additional assistance when needed.
  • Collaborate and Communicate: Work closely with various departments to share feedback, discuss areas for improvement, and conduct regular meetings.
  • Lead with Heart: Provide direction, set goals, and conduct performance reviews to guide the customer service team. Foster a supportive and motivating atmosphere.
  • Engage and Inform: Keep the team engaged by communicating company activities and changes effectively, and ensure timely approvals of credits/debits/RMAs.
  • Recruit and Grow: Hire new team members as needed, mentor, and inspire them to expand their abilities.
  • Contribute to Success: Participate in projects that contribute to IPEX's ongoing success.
Qualifications & Experience:
  • 3-5 years of experience in managing a team.
  • 3+ years in a manufacturing company.
  • Strong leadership, administrative, and analytical skills.
  • An outgoing personality that nurtures a positive and productive environment.
  • Ability to communicate with all levels of staff and management.
  • Computer literate, good command of Microsoft programs especially Excel.
  • Completion of college or university, and/or business management experience.
  • Implementation of SAP is an asset.

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and upon request will work with qualified job applicants to provide suitable accommodation.

Estimated Salary: $90,000 - $110,000 per year (dependent on location and experience).