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Customer Experience Ambassador

1 month ago

Oakville, Ontario, Canada Sonova Full time

At Connect Hearing Canada, we are seeking a skilled Customer Care Representative to join our team. As a key member of our clinic staff, you will be responsible for providing exceptional customer service to our clients.

Salary and Benefits

We offer a competitive salary of $20 per hour based on full-time employment, as well as an extended health benefits package from day one. Additionally, you will receive three weeks' vacation to start, increasing with tenure, and six days of personal time in your first year.

Job Description

As a Customer Care Representative, your primary responsibilities will include:

  • Providing exceptional customer service in person, over the phone, and by email
  • Scheduling appointments and organizing files for our Hearing Care Professionals
  • Managing and maintaining client accounts while building relationships
  • Working with insurance companies to ensure successful third-party billing operations
  • Assisting with cleanings and minor in-clinic device repairs, with training provided
Required Skills and Qualifications

To be successful in this role, you should possess strong communication and customer service skills, have experience or enjoy working on and reconciling accounts receivable, and align with our value of helping others.

About Us

Connect Hearing Canada is part of the Sonova family of brands, a leading provider of innovative hearing care solutions. We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.