Guest Room Attendant

1 month ago

Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time
About the Role

The Guest Room Attendant is a key member of our Housekeeping team, responsible for delivering exceptional guest experiences through attention to detail and a commitment to excellence. This role is perfect for individuals who are passionate about providing outstanding service and are eager to learn and grow in a dynamic and fast-paced environment.

Key Responsibilities
  • Ensure all guest rooms and amenities are properly cleaned, polished, dusted, sanitized, and supplied daily, according to Four Seasons standards of service.
  • Make beds, change sheets, and vacuum carpeting, area rugs, draperies, and upholstered furniture.
  • Pick up debris and empty trash containers.
  • Provide turndown service, where the guests are lightly refreshed for the evening.
  • Handle and report any lost and found items.
  • Provide clean towels and toiletries for guests.
  • Clean and disinfect Resort elevators.
  • Properly handle 'Do Not Disturb' and Guest requests as well as any call backs.
  • Provide guests with basic information on the facility and the amenities available.
  • Clean changing rooms and showers.
  • Sweep, mop, wash, and polish floors.
  • Clean, disinfect, and polish kitchen and bathroom fixtures and appliances.
  • Wash windows, walls, and ceilings.
Requirements
  • Completion of secondary school.
  • Basic English level.
  • Excellent commitment to service and teamwork.
  • Ability to obtain a clean criminal record check.
  • As our hotel is open 24/7, 365 days a year, we expect our Guestroom Attendants to be flexible in working mornings, evenings, weekends, overnights, and holidays.
  • Ability to all shifts including evenings, weekends, holidays, and overnight shifts.
  • Great attention to detail and the ability to work in a fast-paced environment.
  • On-the-job training is provided.

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