Strategic Business Growth Manager

7 days ago

Toronto, Ontario, Canada 15Rock Full time

Company Overview

At 15Rock, we are seeking a highly skilled Strategic Business Growth Manager to drive revenue expansion through strategic relationship development and sales of Managed Services, QA Automation, and Professional Services within the contact centre space.

Salary: $250,000 - $300,000 per annum, depending on experience.

About the Role

We require an experienced business development professional with a proven track record of generating significant revenue growth. The ideal candidate will have extensive experience in the telecommunications, banking, and insurance sectors, particularly in environments with 600-900 agents. This role involves creating and implementing effective sales strategies, identifying and qualifying potential clients, building strong relationships with key decision-makers, and delivering compelling proposals and presentations.

Key Responsibilities

  • Sales Strategy Development: Develop and execute sales strategies to penetrate target markets and achieve annual revenue goals.
  • Lead Generation: Identify and qualify potential clients through research, networking, and industry events; develop a robust pipeline of opportunities.
  • Relationship Management: Build and maintain strong relationships with key decision-makers in the telecommunications, banking, and insurance sectors.
  • Solution Selling: Understand client needs and effectively communicate the value of Managed Services, QA Automation, and Professional Services to address their specific challenges.
  • Proposal Development: Prepare and present compelling proposals and presentations that demonstrate the company's capabilities and value proposition.
  • Contract Negotiation: Lead negotiations and finalize contracts to ensure profitable agreements that meet company objectives.
  • Market Analysis: Stay updated on industry trends, competitor offerings, and market conditions to identify new business opportunities.
  • Collaboration: Work closely with cross-functional teams to ensure successful delivery of services and client satisfaction.
  • Performance Tracking: Monitor sales performance metrics and provide regular reports to senior management, adjusting strategies as necessary to meet targets.

Qualifications

  • Experience: Minimum of 5 years of experience in business development or sales within the contact centre industry, focusing on Managed Services, QA Automation, and Professional Services.
  • Industry Knowledge: Proven experience in telecommunications, banking, and insurance or credit union sectors, with a deep understanding of the needs and challenges in these industries.
  • Client Relationship Management: Strong ability to build and maintain relationships with clients, understanding their needs, and providing tailored solutions.
  • Sales Acumen: Demonstrated ability to close deals and achieve revenue targets of $2-3 million per year.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to present complex solutions in a clear and persuasive manner.
  • Analytical Skills: Strong analytical and problem-solving skills to assess market trends and client needs effectively.
  • Education: Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.

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