Front Desk Hotel Receptionist

1 day ago


Edmonton, Alberta, Canada Royal Lodge Full time
Job Title: Front Desk Hotel Clerk

We are seeking a highly organized and detail-oriented Front Desk Hotel Clerk to join our team at Royal Lodge.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, ensuring seamless check-in and check-out experiences.
  • Take, cancel, and change room reservations as needed, maintaining accurate records.
  • Provide guests with information on hotel facilities and services, including local attractions and points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Balance cash and complete balance sheets, cash reports, and related forms with accuracy and attention to detail.
  • Clerical duties, such as faxing, filing, and photocopying, to support the front desk team.
  • Answer telephone calls and relay messages to guests and staff, ensuring prompt and efficient communication.
  • Contact guests to deliver requested wake-up calls, demonstrating a commitment to exceptional customer service.
Requirements:
  • Efficient interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Excellent oral communication skills, with the ability to clearly convey information and resolve issues.
  • Team player with a positive attitude and a commitment to delivering exceptional guest experiences.
Preferred Qualifications:
  • Experience in a hotel or hospitality setting, with a strong understanding of front desk operations.
  • Permanent employment, with a minimum of 30 hours per week.
  • Fluency in English, with excellent communication skills.


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