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Front Desk Hotel Receptionist

2 months ago

Edmonton, Alberta, Canada Royal Lodge Full time
Job Title: Front Desk Hotel Clerk

We are seeking a highly organized and detail-oriented Front Desk Hotel Clerk to join our team at Royal Lodge. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms, ensuring accurate and efficient processing.
  • Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and provide information on hotel facilities and services.
  • Communication: Answer telephone and relay telephone calls and messages, and contact customers to deliver requested wake-up calls.
  • Cash Handling: Balance cash and complete balance sheets, cash reports, and related forms.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Work Setting: Hotel, motel, or resort environment.
  • Personal Suitability: Efficient interpersonal skills, excellent oral communication, and a team player attitude.
What We Offer:

As a Front Desk Hotel Clerk at Royal Lodge, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our guests. If you are a detail-oriented and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.