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Front Desk Hotel Receptionist

2 months ago

Edmonton, Alberta, Canada Royal Lodge Full time
Job Summary

We are seeking a skilled and friendly Front Desk Hotel Clerk to join our team at Royal Lodge. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the specific needs of each group.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Offer personalized recommendations and assistance to guests, enhancing their overall experience.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Balance cash and complete balance sheets, cash reports, and related forms with accuracy and attention to detail.
  • Perform various clerical duties, such as faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to guests and staff, ensuring prompt and efficient communication.
  • Contact guests to deliver requested wake-up calls and other services.
Requirements
  • Secondary (high) school graduation certificate.
  • Experience in a hotel or hospitality setting is an asset.
  • Excellent interpersonal and communication skills, with the ability to work effectively with guests and staff.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Team player with a positive attitude and a commitment to providing exceptional guest service.