Hotel Front Desk Clerk

4 weeks ago

Kelowna, British Columbia, Canada Gav Enterprises Ltd DBA. The Chinook Motel and Oasis Motor Inn Full time
Job Title: Hotel Front Desk Clerk

We are seeking a detail-oriented and organized Hotel Front Desk Clerk to join our team at Gav Enterprises Ltd DBA. The Chinook Motel and Oasis Motor Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accuracy and efficiency.
  • Follow emergency and safety procedures, including first aid and fire evacuation protocols.
  • Perform clerical duties, such as faxing, filing, and photocopying, as required.
  • Answer telephone calls and relay messages to guests and staff, providing excellent communication skills.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
Requirements:
  • Attention to detail and organizational skills to manage multiple tasks and responsibilities.
  • Excellent communication and interpersonal skills to interact with guests and staff.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.
  • Basic math skills to process transactions and calculate charges.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
Work Environment:

Our hotel is a dynamic and fast-paced environment, with a focus on providing exceptional customer service. As a Hotel Front Desk Clerk, you will work in a team-oriented environment, collaborating with colleagues to ensure a smooth and enjoyable stay for our guests.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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