Technical Support Associate

1 month ago


Surrey, British Columbia, Canada FIBERCOMM COMMUNICATIONS LTD] Full time
Job Summary

We are seeking a skilled User Support Technician to join our team at FIBERCOMM COMMUNICATIONS LTD. as a Technical Support Associate in an on-site position.

About the Role

This full-time employment opportunity is ideal for individuals who possess strong technical skills, excellent communication abilities, and a passion for providing exceptional customer service.

The successful candidate will be responsible for resolving technical issues related to our services, ensuring seamless support for clients, and contributing to a positive work environment.

Key Responsibilities
  • Provide on-site technical support to clients, addressing their concerns and resolving issues efficiently.
  • Develop and maintain a deep understanding of our services, staying up-to-date with the latest technologies and trends.
  • Collaborate with internal teams to ensure effective communication and issue resolution.
  • Participate in training programs to enhance technical skills and knowledge.
Requirements

To be considered for this role, you must have:

  • A diploma or equivalent experience in a relevant field.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong technical skills, with experience in troubleshooting and resolving complex issues.
Employment Groups

FIBERCOMM COMMUNICATIONS LTD. promotes equal employment opportunities for all job applicants, including those self-identifying as members of the following groups:

  • Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees.
  • Support for youths: Participates in a government or community program or initiative that supports youth employment.
  • Support for Veterans: Participates in a government or community program or initiative that supports Veterans.
  • Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people.
  • Supports for visible minorities: Participates in a government or community program or initiative that supports members of visible minorities.
Benefits and Remuneration

As a valued member of our team, you can expect:

$55,000 per annum, a competitive salary reflecting your skills and experience.

A comprehensive benefits package, including health, dental, and vision coverage.

Ongoing training and professional development opportunities.

A dynamic and supportive work environment.



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