Technical Support Associate
1 month ago
We are seeking a skilled User Support Technician to join our team at FIBERCOMM COMMUNICATIONS LTD. as a Technical Support Associate in an on-site position.
About the RoleThis full-time employment opportunity is ideal for individuals who possess strong technical skills, excellent communication abilities, and a passion for providing exceptional customer service.
The successful candidate will be responsible for resolving technical issues related to our services, ensuring seamless support for clients, and contributing to a positive work environment.
Key Responsibilities- Provide on-site technical support to clients, addressing their concerns and resolving issues efficiently.
- Develop and maintain a deep understanding of our services, staying up-to-date with the latest technologies and trends.
- Collaborate with internal teams to ensure effective communication and issue resolution.
- Participate in training programs to enhance technical skills and knowledge.
To be considered for this role, you must have:
- A diploma or equivalent experience in a relevant field.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong technical skills, with experience in troubleshooting and resolving complex issues.
FIBERCOMM COMMUNICATIONS LTD. promotes equal employment opportunities for all job applicants, including those self-identifying as members of the following groups:
- Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees.
- Support for youths: Participates in a government or community program or initiative that supports youth employment.
- Support for Veterans: Participates in a government or community program or initiative that supports Veterans.
- Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people.
- Supports for visible minorities: Participates in a government or community program or initiative that supports members of visible minorities.
As a valued member of our team, you can expect:
$55,000 per annum, a competitive salary reflecting your skills and experience.
A comprehensive benefits package, including health, dental, and vision coverage.
Ongoing training and professional development opportunities.
A dynamic and supportive work environment.
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