Sales Consultant

3 days ago

Brampton, Ontario, Canada Performance Auto Group Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Consultant to join our dynamic team at Performance Auto Group. As a Sales Consultant, you will be responsible for providing exceptional service to customers visiting our location, ensuring that their experience is nothing short of outstanding.

Key Responsibilities
  • Utilize systems and procedures to deliver exceptional customer service on all interactions, giving all customers consideration and respect, understanding their needs, and consistently meeting or exceeding customer expectations.
  • Learn and maintain solid product knowledge on manufacturer-specific vehicles and manufacturer-specific rebate, finance, and incentive programs.
  • Project a positive attitude for the benefit of our customers and fellow employees, ensuring that all work performed is thorough, accurate, and completed in a timely fashion.
  • Work effectively without supervision, attending factory-sponsored and dealer-specified training classes as scheduled by management.
  • Answer Customer Service phone calls relating to car sale inquiries, ensuring customer car quotes are competitive and reasonable.
  • Keep customers updated by phone as to the progress of their vehicle's delivery, informing them when vehicles are ready to be picked up.
  • Keep abreast of new equipment, features, and tools available and recommend purchases, accounting for all documents and ensuring that none are missing.
  • Follow up with the factory and distributors regarding late vehicle deliveries, complying with strict regulations and requirements of the Ontario Motor Vehicle Industry Council (OMVIC).
  • Ability to work in adherence to company safety standards at all times, complying with all company policies, standards, and procedures.
Requirements
  • High School Diploma or GED is required.
  • Automotive Sales Experience is an asset.
  • OMVIC Certification is required.
  • Dealer CRM system experience is an asset.
  • Must have a valid Ontario Driver's License and good driving record.
  • Strong computer skills.
  • Able to effectively communicate both verbally and in writing.
  • Strong time management and organizational skills.
  • Proven ability to deliver exceptional customer service.
  • Excellent problem-solving and organizational skills.
  • Ability and willingness to be flexible under changing conditions.
  • Ability to be creative and persuasive in negotiating.
  • Ability to exhibit professionalism with a positive attitude under pressure.
  • Well-spoken, friendly, and articulate.
  • Ability to maintain a high degree of confidentiality.
  • Must be willing to be flexible with work schedules.
  • May be required to work on Saturday as per business needs.
What's in it for you?
  • Excellent management support and guidance.
  • Opportunities through our Internal career mobility program.
  • Access to health, dental, and vision insurance.
  • Disability, critical illness, and life insurance for the unexpected.
  • Our Employee Assistance Plan (EAP) for you and your family's wellness.
  • Discount on vehicles, service, and parts for you and your family.
  • Discounts to retailers and service providers across the country.
  • Free and engaging employee events.
  • Did we mention we love giving back to our communities?

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