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Title Officer

2 months ago

Oakville, Ontario, Canada FCT Full time

About FCT

FCT is a leading provider of title insurance, default solutions, and other real estate-related products and services to legal, lending, valuation, and real estate professionals across Canada.

Job Summary

We are seeking a highly skilled Title Officer to join our team. As a Title Officer, you will be responsible for providing exceptional customer service to our clients, ensuring accurate and timely processing of title searches, and maintaining up-to-date knowledge of corporate and lender policies and procedures.

Key Responsibilities

  • Provide superior customer service to clients, responding to inquiries and resolving issues in a timely and professional manner.
  • Conduct thorough title searches, identifying and resolving discrepancies and issues.
  • Manage relationships with lenders, mortgage specialists, and other stakeholders to ensure seamless transaction processing.
  • Prepare and issue Commitment to Insure (CTI) documents, ensuring compliance with corporate policies and guidelines.
  • Stay up-to-date on corporate and lender policies and procedures, applying knowledge to ensure accurate and timely processing of transactions.
  • Prepare and review documents, including mortgage document packages and title change documents, to ensure accuracy and compliance.
  • Request and review payout statements from financial institutions, calculating penalties, per diems, and payout amounts due on closing.
  • Action lender reports as required.

Requirements

  • Graduate of a law clerk/legal admin program or equivalent experience.
  • Minimum of 6 months experience with the end-to-end real estate transaction cycle.
  • Exceptional phone manner, strong communications and interpersonal skills.
  • Proven ability to problem-solve and prioritize issues, with strong attention to detail.
  • Strong understanding of basic mathematical principles.
  • Detail-oriented and able to multitask in a fast-paced environment.
  • Ability to exercise good judgment in protecting confidential information.
  • Intermediate computer skills in MS Office and Outlook.
  • Flexibility to work a regular rotating late shift, Monday through Friday, 8:00 a.m. - 9:00 p.m.

What We Offer

  • Comprehensive benefits, including virtual healthcare and an Employee & Family Assistance Program.
  • Group retirement savings plan with company match.
  • Paid holidays and generous paid time off.
  • Hybrid work arrangements.
  • Paid volunteer opportunities and charitable donation matching.
  • Employee recognition programs, including referral incentives.
  • Potential for performance-based incentives.
  • The opportunity to participate in our stock purchase plan.