Title Officer

2 weeks ago


Oakville, Ontario, Canada FCT Full time
Company Overview

FCT is a leading provider of title insurance, default solutions, and other real estate-related products and services to legal, lending, valuation, and real estate professionals across Canada.

Job Summary

We are seeking a highly skilled and detail-oriented Title Officer to join our team. As a Title Officer, you will be responsible for providing superior customer service to our clients, developing internal and external partnerships, and ensuring the accuracy and timeliness of title searches and insurance commitments.

Key Responsibilities
  • Provide exceptional customer service to clients via portal, email, and phone, responding to inquiries within specified timeframes.
  • Develop and maintain relationships with internal and external stakeholders to enhance the overall customer experience.
  • Conduct thorough title searches and make necessary amendments to internal records, applying underwriting guidelines as applicable.
  • Manage title discrepancies and issues with lender representatives, ensuring timely resolution.
  • Issue Commitment to Insure (CTI) documents within corporate policies and guidelines.
  • Stay up-to-date on corporate and lender policies and procedures, applying them as applicable.
  • Prepare and review mortgage document packages, title change documents, and other relevant documents.
  • Request and review payout statements from financial institutions, calculating penalties and payout amounts due.
  • Action lender reports as required.
Requirements
  • Graduate of a law clerk/legal admin program or equivalent experience.
  • Minimum 6 months experience with the end-to-end real estate transaction cycle.
  • Exceptional phone manner, strong communications and interpersonal skills.
  • Proven ability to problem-solve and prioritize issues, with strong attention to detail.
  • Strong understanding of basic mathematical principles.
  • Detail-oriented and able to multitask in a fast-paced environment.
  • Ability to exercise good judgment in protecting confidential information.
  • Intermediate computer skills in MS Office and Outlook.
What We Offer
  • Comprehensive benefits, including virtual healthcare and an Employee & Family Assistance Program.
  • Group retirement savings plan with company match.
  • Paid holidays and generous paid time off.
  • Hybrid work arrangements.
  • Paid volunteer opportunities and charitable donation matching.
  • Employee recognition programs, including referral incentives.
  • Potential for performance-based incentives.
  • The opportunity to participate in our stock purchase plan.

We are committed to fostering a diverse and inclusive environment, and we actively work towards it every day. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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