Health Services Operations Manager

2 months ago

Kitchener, Ontario, Canada Dynacare Full time

Job Summary

The Regional Manager, Health Services is accountable for the operation of the Laboratory and Health Services Centers in accordance with the Dynacare strategic plans. The primary function is building great teams through strong, positive employee relations and creating a work environment that supports the delivery of exemplary customer care and a positive customer experience.

Key Responsibilities

  • Building and managing a high-performing team through strategic hiring, training, performance management, coaching, and recognition.
  • Fostering an environment of positive employee relations and strong teamwork while working in compliance with established human resources policies and practices.
  • Encouraging trust and open communication with direct reports, addressing employee feedback and input, and ensuring team understanding of corporate and departmental goals and performance.
  • Liaising with clients and ensuring their experience is positive by providing professional, timely assistance to inquiries, educating clients on processes, investigating concerns, and ensuring full understanding of client needs.
  • Analyzing and making recommendations to continuously improve workflow processes to assure consistency and quality in the delivery of service to customers, laboratory operations, and clients.
  • Conducting metric reviews of area Laboratory and Health Services Centers to ensure key indicators of cost, quality, delivery, safety, and customer experience are being met or exceeded, and introducing corrective actions where required.
  • Participating in continuous improvement projects along with regional goals and objectives aligned with corporate strategy.
  • Developing and administering regional operating budgets, identifying potential cost savings, and making recommendations for improvement.
  • Responsible for completing operating reports using metrics and key performance indicators.
  • Pursuing ongoing continuing education to ensure awareness of new industry or regional trends, developments, laws, regulations, and technology.
  • Supporting the Business Development team with the establishment of new clients.
  • Overseeing maintenance and renovation programs for each location in the region in conjunction with the Manager, Support Services.

Requirements

  • Post-Secondary education in Healthcare, Science, or Business.
  • 3+ years of leadership experience in a high-paced, customer-facing environment is preferred.
  • Previous related experience required to perform job: 3-5 years.
  • Proficient computer skills (MS Office and applicable software applications).
  • Lean Six Sigma and/or Change Management training - required.
  • Proven attention to detail, excellent organizational, prioritization, and time management skills.
  • Ability to manage multiple items effectively.
  • Experienced people manager with the ability to develop talent and build high-performing teams.
  • Effective communication skills and the ability to work effectively with all levels of management and non-management.
  • A strong team player with the ability to work independently with a high degree of initiative.
  • Demonstrated customer focus with the ability to engage direct/indirect reports to promote a customer-centric environment.
  • Highly motivated individual with a proven track record of delivering results on multiple priorities while meeting competing deadlines.
  • Knowledge of technical procedures as they apply to laboratory testing, shipment logistics, and specimen.

  • Home Health Services Marketing Specialist

    2 days ago

    Kitchener, Ontario, Canada ComForCare Home Health Care - KitchenerWaterloo Full time

    ComForCare Home Health Care - Kitchener/Waterloo Job DescriptionJob Summary:We are seeking a skilled Home Health Services Marketing Specialist to join our team at ComForCare Home Health Care - Kitchener/Waterloo. The successful candidate will be responsible for generating revenue objectives for the assigned territory and will play a key role in ensuring the...

  • Regional Manager, Health Services Leader

    2 weeks ago

    Kitchener, Ontario, Canada Dynacare Full time

    Regional Manager, Health Services OpportunityAt Dynacare, we're committed to delivering exceptional healthcare services to Canadians. As a Regional Manager, Health Services, you'll play a vital role in leading our team to achieve this goal.Key Responsibilities:Lead the operation of Laboratory and Health Services Centers in accordance with Dynacare's...

  • Regional Manager, Health Services Leader

    2 months ago

    Kitchener, Ontario, Canada Dynacare Full time

    Regional Manager, Health Services Job DescriptionAbout the Role:Dynacare is seeking a highly motivated and experienced Regional Manager, Health Services to lead our Laboratory and Health Services Centers in Hamilton, Burlington, Niagara Falls, and Kitchener. As a key member of our team, you will be responsible for building and managing a high-performing...

  • Regional Manager, Health Services Leader

    2 months ago

    Kitchener, Ontario, Canada Dynacare Full time

    Regional Manager, Health Services Job DescriptionAbout the Role:Dynacare is seeking a highly motivated and experienced Regional Manager, Health Services to lead our Laboratory and Health Services Centers in Hamilton, Burlington, Niagara Falls, and Kitchener. As a key member of our team, you will be responsible for building and managing a high-performing...

  • Regional Manager, Health Services Leader

    2 months ago

    Kitchener, Ontario, Canada Dynacare Full time

    Regional Manager, Health Services Job DescriptionAbout the Role:The Regional Manager, Health Services is a key leadership position responsible for overseeing the operation of Laboratory and Health Services Centers in Hamilton, Burlington, Niagara Falls, and Kitchener. This role requires a strong leader who can build and manage high-performing teams, foster a...

  • Laboratory and Health Services Center Manager

    2 months ago

    Kitchener, Ontario, Canada Dynacare Full time

    Job SummaryThe Regional Manager, Health Services is accountable for the operation of the Laboratory and Health Services Centers in accordance with the Dynacare strategic plans. This role is responsible for building great teams through strong, positive employee relations and creating a work environment that supports the delivery of exemplary customer care and...

  • Laboratory and Health Services Center Manager

    2 months ago

    Kitchener, Ontario, Canada Dynacare Full time

    Job SummaryThe Regional Manager, Health Services is accountable for the operation of the Laboratory and Health Services Centers in accordance with the Dynacare strategic plans. This role is responsible for building great teams through strong, positive employee relations and creating a work environment that supports the delivery of exemplary customer care and...

  • Food Service Operations Manager

    1 month ago

    Kitchener, Ontario, Canada Mr. Mass Food Corporation Full time

    Job Title: Food Service Operations ManagerMr. Mass Food Corporation is seeking a highly skilled Food Service Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our business runs smoothly and...

  • Food Service Operations Manager

    1 month ago

    Kitchener, Ontario, Canada Mr. Mass Food Corporation Full time

    Job Title: Food Service Operations ManagerMr. Mass Food Corporation is seeking a highly skilled Food Service Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our business runs smoothly and...

  • Food Service Operations Manager

    1 month ago

    Kitchener, Ontario, Canada Mr. Mass Food Corporation Full time

    Job Title: Food Service Operations ManagerMr. Mass Food Corporation is seeking a highly skilled Food Service Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our business runs smoothly and...

  • Food Service Operations Manager

    1 month ago

    Kitchener, Ontario, Canada Mr. Mass Food Corporation Full time

    Job Title: Food Service Operations ManagerMr. Mass Food Corporation is seeking a highly skilled Food Service Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our business runs smoothly and...

  • Food Service Operations Manager

    1 month ago

    Kitchener, Ontario, Canada Mr. Mass Food Corporation Full time

    Job Title: Food Service Operations ManagerMr. Mass Food Corporation is seeking a highly skilled Food Service Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our business runs smoothly and...

  • Food Service Operations Manager

    1 month ago

    Kitchener, Ontario, Canada Mr. Mass Food Corporation Full time

    Job Title: Food Service Operations ManagerMr. Mass Food Corporation is seeking a highly skilled Food Service Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our business runs smoothly and...

  • Food Service Operations Manager

    2 months ago

    Kitchener, Ontario, Canada Mr. Mass Food Corporation Full time

    Job Title: Food Service Operations ManagerMr. Mass Food Corporation is seeking a highly skilled Food Service Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving business growth.Key Responsibilities:Analyze...

  • Food Service Operations Manager

    2 months ago

    Kitchener, Ontario, Canada Mr. Mass Food Corporation Full time

    Job Title: Food Service Operations ManagerMr. Mass Food Corporation is seeking a highly skilled Food Service Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving business growth.Key Responsibilities:Analyze...

  • Food Service Operations Manager

    2 months ago

    Kitchener, Ontario, Canada Mr. Mass Food Corporation Full time

    Job Title: Food Service Operations ManagerMr. Mass Food Corporation is seeking a highly skilled Food Service Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving business growth.Key Responsibilities:Analyze...

  • Food Service Operations Manager

    2 months ago

    Kitchener, Ontario, Canada Mr. Mass Food Corporation Full time

    Job Title: Food Service Operations ManagerMr. Mass Food Corporation is seeking a highly skilled Food Service Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving business growth.Key Responsibilities:Analyze...

  • Food Service Operations Manager

    1 month ago

    Kitchener, Ontario, Canada Mr. Mass Food Corporation Full time

    Job Title: Food Service Operations ManagerWe are seeking a highly skilled Food Service Operations Manager to join our team at Mr. Mass Food Corporation. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring that we maintain high standards of quality, service, and profitability.Key...

  • Food Service Operations Manager

    1 month ago

    Kitchener, Ontario, Canada Mr. Mass Food Corporation Full time

    Job Title: Food Service Operations ManagerWe are seeking a highly skilled Food Service Operations Manager to join our team at Mr. Mass Food Corporation. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring that we maintain high standards of quality, service, and profitability.Key...

  • Food Service Operations Manager

    4 weeks ago

    Kitchener, Ontario, Canada 2416439 Ontario Ltd. Full time

    Job SummaryWe are seeking a highly skilled Food Service Supervisor to join our team at 2416439 Ontario Ltd. as a key member of our food service operations team.Key ResponsibilitiesEstablish and Implement Operational ProceduresDevelop and implement effective methods to meet work schedules, ensuring seamless food service delivery to our customers.Supervise and...