Accommodation Services Manager

4 weeks ago


Caledon Village, Ontario, Canada Mount Alverno Resort and Retreat Full time
Job Title: Accommodation Services Manager

Mount Alverno Resort and Retreat is seeking a highly skilled Accommodation Services Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our resort.

Key Responsibilities:
  • Policies and Procedures: Develop and implement policies and procedures for daily operations, ensuring compliance with industry standards and company policies.
  • Staff Management: Recruit, hire, and supervise staff, providing guidance and support to ensure excellent guest service.
  • Performance Reviews: Conduct regular performance reviews to assess staff performance and provide constructive feedback for improvement.
  • Supplier Negotiations: Negotiate with suppliers for the provision of materials and supplies, ensuring the best possible rates and services.
  • Training and Development: Conduct training sessions to enhance staff skills and knowledge, ensuring they are equipped to provide exceptional guest service.
  • Marketing and Sales: Prepare marketing plans to promote our resort and services, and negotiate with clients for the use of our facilities.
  • Financial Management: Prepare budgets and monitor revenues and expenses, ensuring the financial health of our resort.
  • Guest Service: Address customer complaints or concerns, providing prompt and effective solutions to ensure guest satisfaction.
  • Work Schedules: Establish work schedules to ensure adequate staffing levels and efficient operations.
Requirements:
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Work Experience: 1 year to less than 2 years of experience in a related field.
  • Language: English.
  • Work Hours: 35 to 40 hours per week.

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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