Accommodation Services Director

1 month ago


Caledon Village, Ontario, Canada Mount Alverno Resort and Retreat Full time
Job Title: Accommodation Services Manager

Mount Alverno Resort and Retreat is seeking a highly skilled Accommodation Services Manager to join our team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our resort's accommodation services.

Key Responsibilities:
  • Develop and Implement Policies and Procedures: Create and implement policies and procedures for daily operations, ensuring compliance with industry standards and company policies.
  • Staff Recruitment and Management: Recruit, hire, and supervise staff to ensure excellent customer service and efficient operations.
  • Performance Reviews and Training: Conduct regular performance reviews and provide training to staff to enhance their skills and knowledge.
  • Supplier Negotiations and Procurement: Negotiate with suppliers for the provision of materials and supplies, ensuring the best possible prices and services.
  • Customer Service and Complaint Resolution: Address customer complaints and concerns in a professional and timely manner, ensuring excellent customer satisfaction.
  • Financial Management: Prepare budgets and monitor revenues and expenses to ensure the financial stability of the resort.
Requirements:
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 year to less than 2 years of experience in a related field.
  • Work Setting: Hotel, motel, or resort environment.
  • Personal Suitability: Excellent communication and interpersonal skills, with a strong focus on customer service and team work.
Work Conditions and Physical Capabilities:
  • Fast-Paced Environment: Work in a fast-paced environment with multiple tasks and deadlines.
  • Work Under Pressure: Work under pressure to meet deadlines and ensure excellent customer service.
  • Combination of Sitting, Standing, and Walking: Perform a combination of sitting, standing, and walking throughout the workday.


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