Accommodation Services Director

1 month ago


Caledon Village, Ontario, Canada Mount Alverno Resort and Retreat Full time
Job Title: Accommodation Services Manager

Mount Alverno Resort and Retreat is seeking a highly skilled Accommodation Services Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our resort, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities:
  • Develop and implement policies and procedures for efficient resort operations
  • Recruit, train, and supervise a team of staff to deliver exceptional guest service
  • Negotiate with suppliers to secure the best rates and services for our resort
  • Conduct performance reviews and provide coaching to staff to improve performance
  • Prepare and manage budgets to ensure financial sustainability
  • Develop and implement marketing strategies to attract new guests and retain existing ones
  • Address guest complaints and concerns in a professional and timely manner
Requirements:
  • College diploma or equivalent in a related field
  • 1-2 years of experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and make sound decisions under pressure
  • Physical ability to stand for long periods and move around the resort
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Discounts on resort amenities and services


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