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Client Success Associate
2 months ago
At Element Fleet Management, we are seeking a skilled Client Success Associate to join our team. As a key member of our fleet management team, you will play a critical role in delivering exceptional client experiences and driving business growth.
Key Responsibilities
\t- Provide exceptional client service and support to ensure client satisfaction and retention
\t - Collaborate with the FPS team to identify process improvement opportunities and develop solutions
\t - Manage client requests and activities, ensuring timely and effective resolution
\t - Develop and maintain strong relationships with clients and internal stakeholders
\t - Stay up-to-date with industry trends and best practices to drive business growth and innovation
\
Requirements
\t- High school diploma or equivalent required; BS/BA in business or related field preferred
\t - Minimum 1 year of customer service experience, preferably in a B2B or services organization
\t - Solid working knowledge of Microsoft suite of programs
\t - Strong excel knowledge, including formulas, data analytics, and pivot tables
\t - Positive attitude and ability to work collaboratively with others
\t - Ability to manage multiple tasks and priorities
\t - Self-motivated and professional team player who works well with others
\t - Ability to work in a constantly changing environment while achieving quality results
\
What We Offer
\t- A culture of innovation, empowerment, decision-making, and accountability
\t - Comprehensive health and welfare benefits that serve the needs of you and your family
\t - Additional benefits and amenities, including paid time-off programs
\t - Hybrid work environment for most positions
\
Element Fleet Management is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, or any other legally-protected factors.
