Case Management Coordinator

2 weeks ago

Tweed, Canada EML (Employers Mutual Limited) Full time

WHY EML?

EML (Employers Mutual Limited) is a leading Workers Compensation and Personal Injury Claims Management business focused on helping people get their lives back on track through ongoing support during their return to work journey.

We are dedicated to fostering a learning culture that allows us to continually invest in our employees, ensuring a long-term career at EML.

Some of the key benefits we offer at EML include:

  • A diverse and collaborative team culture that sets us apart
  • Flexibility to work from home and maintain a healthy work-life balance
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Generous discounts from over 350 retailers through our RewardsHub program
  • Comprehensive learning and development opportunities to help you reach your full potential
  • Access to support and counseling services for work or personal matters through our Employee Assistance Program
  • Companywide events to stay connected and celebrate success
  • Entitlement to an annual company incentive scheme and regular salary reviews
  • Up to 16 weeks of paid parental leave, plus superannuation

We stand together as equals, promoting a culture of diversity and inclusion at EML. As an equal opportunity employer, we are committed to maintaining a workplace where everyone feels valued and respected.

THE ROLE

As a Case Management Specialist at EML, you will play a crucial role in supporting injured workers through their recovery and return to employment. You will be the central point of contact for the injured worker, employer, and stakeholders involved in the treatment plan.

We are seeking individuals with exceptional customer service and organizational skills who can thrive in a fast-paced environment. If you are passionate about helping others and want to make a meaningful difference in someone's life, this could be the role for you.

This is a permanent position based in our brand-new office, with flexibility to work from home.

YOUR RESPONSIBILITIES

  • Manage a full portfolio of workers' compensation claims focusing on physical and psychological injuries
  • Build and maintain relationships with various stakeholders, including injured workers, employers, doctors, and rehabilitation providers, to support the injured worker's recovery
  • Implement active and timely strategies to improve recovery and return-to-work outcomes

ABOUT YOU

  • Previous experience in allied health, customer service, call center/contact center, or disability support roles is highly advantageous but not essential
  • Ability to work effectively within a team and thrive in a fast-paced environment
  • Passion for helping others and ability to handle challenging conversations
  • Proactive, self-motivated, and creative when engaging with stakeholders
  • Empathetic, resilient, and able to work well under pressure
  • Excellent computer literacy skills

ABOUT EML

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

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