Claims Advisor

EML (Employers Mutual Limited) is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support during the return-to-work journey for individuals affected by workplace injuries.

As part of our brand-new office in Tweed Heads, you will have the opportunity to make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

You will provide regular advice and coaching to Case Managers within our teams. You will also support the Team Leader and advise on adverse decisions relating to liability/work capacity/permanent impairment/weekly payment entitlements and communication of these decisions.

This will be a Permanent position based in the Tweed Heads office, with flexibility to work from home.

• Coach a team of Case Managers and support the delivery of a world-class customer experience
• Assess all technical considerations of compensation payments and liability determination
• Work within the legislative and regulatory environment to optimize outcomes for all stakeholders
• Apply sound risk management principles to ensure compliance and robust decision making
• Understand the impact of initial eligibility under legislation in regard to benefits for injured workers and impact to stakeholders
• Participate and provide technical support in employer claims reviews

• Strong technical experience in workers' compensation claims
• Proven experience coaching & mentoring case managers in the workers compensation industry
• Demonstrated understanding and application of relevant NSW Workers compensation laws and the associated regulations
• You have previous experience working as a case manager or a technical specialist background
• Tertiary studies in Allied Health or Legislation is desirable

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

We provide career opportunities and great employee benefits, including:

• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success
• Quarterly Reward and Recognition Awards
• Paid Parental Leave
• 17.5% annual leave loading