Customer Experience Specialist @ Kiehl's

2 weeks ago


Burlington, Ontario, Canada Kiehl's Since 1851 Full time

Kiehl's Since 1851 is a heritage brand with a rich history of providing exceptional customer service and high-quality products. We are seeking a skilled Keyholder to join our team and contribute to our mission of making the world a better place, one neighborhood at a time.

Key Responsibilities:

Deliver best-in-class customer experience to create an unforgettable experience for our clients.

Demonstrate in-depth product knowledge and provide service and beauty advice to customers.

Generate sales to achieve sales targets by applying brand selling methods and product knowledge.

Support daily operations at point of sales (POS) activities and enforce company policies and procedures.

Maintain the counter/store quality and merchandising, ensuring on-shelf product availability and a clean store environment.

Communicate useful information about competition, clients, or other key events to the Store Manager.

Requirements:

Retail and/or cosmetic experience preferred

Prior key holder experience preferred

Excellent customer service skills

Great communication skills

Diligent and responsible attitude

Analytical skills

Basic computer skills

Willingness to work flexible hours, including nights and weekends

High School Diploma or GED required



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