Technical Support Specialist

7 days ago

Burlington, Ontario, Canada Cogeco Full time

Job Summary:

Cogeco is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:

  • Provide direct customer support via phone, email, or chat, resolving technical issues and answering customer inquiries.
  • Collaborate with internal teams to identify and resolve complex technical issues.
  • Develop and maintain in-depth knowledge of our products and services, staying up-to-date on new technologies and trends.
  • Work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Meet or exceed customer satisfaction targets, reducing churn and increasing revenue growth.

Requirements:

  • Post-secondary degree in Engineering, Networking, or Computer Science, or equivalent combination of education and experience.
  • 2+ years of experience in a technical support role, with a strong understanding of wired and wireless networking standards and protocols.
  • Excellent written and verbal communication skills, with fluency in English and French.
  • Ability to work in a shift-based environment, including evenings, weekends, and holidays.

About Cogeco:

Cogeco is a leading telecommunications company in Canada, committed to delivering exceptional customer experiences. We value diversity, inclusivity, and teamwork, and offer a dynamic work environment with opportunities for growth and development.

  • Technical Support Specialist

    5 days ago

    Burlington, Ontario, Canada Joe Apps Technology Support Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer...

  • Technical Support Specialist

    4 weeks ago

    Burlington, Ontario, Canada Joe Apps Technology Support Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, troubleshooting and resolving technical issues, and ensuring that our customers receive the highest...

  • Technical Support Specialist

    4 weeks ago

    Burlington, Ontario, Canada Joe Apps Technology Support Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, troubleshooting and resolving technical issues, and ensuring that our customers receive the highest...

  • Technical Support Specialist

    2 weeks ago

    Burlington, Ontario, Canada Joe Apps Technology Support Full time

    Job Title: Technical Support SpecialistJoe Apps Technology Support is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key Responsibilities:Respond to user inquiries and provide timely...

  • Technical Support Specialist

    5 days ago

    Burlington, Ontario, Canada Joe Apps Technology Support Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key Responsibilities:Respond to user inquiries...

  • Technical Support Specialist

    3 weeks ago

    Burlington, Ontario, Canada Joe Apps Technology Support Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key Responsibilities:Respond to user inquiries and provide...

  • Technical Support Specialist

    3 weeks ago

    Burlington, Ontario, Canada Joe Apps Technology Support Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key Responsibilities:Respond to user inquiries and provide...

  • Technical Support Specialist

    1 week ago

    Burlington, Ontario, Canada Joe Apps Technology Support Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key ResponsibilitiesRespond to user inquiries and provide timely solutions to technical...

  • Technical Support Specialist

    6 days ago

    Burlington, Ontario, Canada Joe Apps Technology Support Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key ResponsibilitiesRespond to user inquiries and provide timely solutions to technical...

  • Technical Support Specialist

    2 weeks ago

    Burlington, Ontario, Canada Joe Apps Technology Support Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key ResponsibilitiesRespond to user inquiries and provide timely and effective solutions...

  • Technical Support Specialist

    1 week ago

    Burlington, Ontario, Canada Joe Apps Technology Support Full time

    Job DescriptionAt Joe Apps Technology Support, we are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.Key ResponsibilitiesRespond to client inquiries and resolve technical issues in a timely and professional manner.Provide...

  • Technical Support Specialist

    1 week ago

    Burlington, Ontario, Canada Joe Apps Technology Support Full time

    We are seeking a skilled Technical Support Specialist to join our team at Joe Apps Technology Support. The successful candidate will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to user inquiries and resolve technical issues in a timely and professional manner.Provide training and...

  • Technical Support Specialist

    2 weeks ago

    Burlington, Ontario, Canada Joe Apps Technology Support Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. The successful candidate will be responsible for providing exceptional technical support to our users, ensuring they have a seamless experience with our products and services.Key ResponsibilitiesRespond to user inquiries and resolve...

  • Technical Support Specialist

    1 month ago

    Burlington, Ontario, Canada Joe Apps Technology Support Full time

    Job Title: User Support TechnicianJoin Joe Apps Technology Support as a User Support Technician and play a vital role in ensuring our customers receive exceptional technical support.Job SummaryWe are seeking a highly skilled and motivated User Support Technician to join our team. As a User Support Technician, you will be responsible for providing technical...

  • Technical Support Specialist

    1 month ago

    Burlington, Ontario, Canada Joe Apps Technology Support Full time

    Job Title: User Support TechnicianWe are seeking a highly skilled and motivated User Support Technician to join our team at Joe Apps Technology Support. As a User Support Technician, you will be responsible for providing technical support to our users, troubleshooting and resolving technical issues, and ensuring that our systems and applications are running...

  • Technical Support Specialist

    1 month ago

    Burlington, Ontario, Canada Joe Apps Technology Support Full time

    Job Title: User Support TechnicianWe are seeking a highly skilled and motivated User Support Technician to join our team at Joe Apps Technology Support. As a User Support Technician, you will be responsible for providing technical support to our users, troubleshooting and resolving technical issues, and ensuring that our systems and applications are running...

  • Technical Support Specialist

    4 weeks ago

    Burlington, Ontario, Canada Joe Apps Technology Support Full time

    Job Title: User Support TechnicianWe are seeking a highly skilled and experienced User Support Technician to join our team at Joe Apps Technology Support. As a User Support Technician, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring that our customers have a positive...

  • Technical Support Specialist

    4 weeks ago

    Burlington, Ontario, Canada Joe Apps Technology Support Full time

    Job Title: User Support TechnicianWe are seeking a highly skilled and experienced User Support Technician to join our team at Joe Apps Technology Support. As a User Support Technician, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring that our customers have a positive...

  • Technical Support Specialist

    4 weeks ago

    Burlington, Ontario, Canada Joe Apps Technology Support Full time

    Job Title: User Support TechnicianJoin Joe Apps Technology Support as a User Support Technician and play a vital role in providing top-notch technical assistance to our clients. As a key member of our team, you will be responsible for troubleshooting and resolving technical issues, providing training and guidance to users, and collaborating with our team to...

  • Technical Support Specialist

    4 weeks ago

    Burlington, Ontario, Canada Joe Apps Technology Support Full time

    Job Title: User Support TechnicianJoin Joe Apps Technology Support as a User Support Technician and play a vital role in providing top-notch technical assistance to our clients. As a key member of our team, you will be responsible for troubleshooting and resolving technical issues, providing training and guidance to users, and collaborating with our team to...