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Customer Service Representative

2 months ago

Montreal, Quebec, Canada Dorel Industries Full time

Job Summary

Dorel Industries is seeking a highly skilled Customer Service Representative to join our team. As a Consumer Relations Associate, you will be responsible for providing exceptional customer service and support to our clients.

Main Responsibilities

  • Respond to customer inquiries and concerns in a timely and professional manner.
  • Handle and resolve customer complaints in a fair and efficient manner.
  • Process customer orders and requests in a accurate and timely manner.
  • Keep accurate records of customer interactions and transactions.
  • Communicate and coordinate with internal departments to ensure seamless customer service.

Requirements

  • High school diploma or equivalent.
  • Knowledge of customer service principles and practices.
  • Proficiency in relevant computer applications.
  • Strong data entry skills.
  • Previous experience in a Call Center environment.

Key Competencies

  • Bilingual with English fluency.
  • Spanish is an asset.
  • Interpersonal skills.
  • Communication skills - verbal and written.
  • Listening skills.
  • Problem analysis and problem-solving.
  • Attention to detail and accuracy.
  • Data collection and ordering.
  • Customer service orientation.
  • Adaptability.
  • Initiative.
  • Autonomous.
  • Stress tolerance.

Work Schedule

Part-time position with a maximum of 24 hours per week.

Additional Information

We thank all candidates for their interest, but only the ones invited to an interview will be contacted.