Guest Services Agent Part-Time
2 weeks ago
Job Summary:
We are seeking a highly skilled Guest Services Agent Part-Time to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling check-ins and check-outs, and ensuring a seamless experience for all visitors.
Key Responsibilities:
- Provide outstanding service to internal and external guests
- Assist with tour check-ins and greet tour guides and groups when required
- Generate reports for other departments in the hotel
- Be a key member of our crisis and emergency team
- Register and check out hotel guests
- Act as an ambassador of Fairmont Chateau Laurier
- Greet check-in and settle guest accounts while ensuring all service standards are followed
- Assist leadership in performing daily duties
- Be available evenings, weekends, and holidays
- Be available to work overnight shifts when required
- Follow all safety policies
- Perform other duties as assigned
Qualifications:
- Fluent in both official languages (English and French) is a requirement
- Previous front desk agent experience in a similar environment
- Excellent verbal and written skills
- Ability to handle cash effectively and accurately
- Computer literate with exposure to Opera Property Manager and Delphi Word and Excel is preferable
- Active listener, self-starter
- Able to make decisions and take initiative
- Ability to type 40 words per minute
- Positive and pleasant attitude
- Able to work alone
- Strong team player
- Detail oriented
- Ability to work in a very busy environment
Remote Work:
No
Employment Type:
Part-time
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