Guest Services Agent Part-Time

2 weeks ago


Ottawa, Ontario, Canada AccorHotel Full time

Job Summary:

We are seeking a highly skilled Guest Services Agent Part-Time to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling check-ins and check-outs, and ensuring a seamless experience for all visitors.

Key Responsibilities:

  • Provide outstanding service to internal and external guests
  • Assist with tour check-ins and greet tour guides and groups when required
  • Generate reports for other departments in the hotel
  • Be a key member of our crisis and emergency team
  • Register and check out hotel guests
  • Act as an ambassador of Fairmont Chateau Laurier
  • Greet check-in and settle guest accounts while ensuring all service standards are followed
  • Assist leadership in performing daily duties
  • Be available evenings, weekends, and holidays
  • Be available to work overnight shifts when required
  • Follow all safety policies
  • Perform other duties as assigned

Qualifications:

  • Fluent in both official languages (English and French) is a requirement
  • Previous front desk agent experience in a similar environment
  • Excellent verbal and written skills
  • Ability to handle cash effectively and accurately
  • Computer literate with exposure to Opera Property Manager and Delphi Word and Excel is preferable
  • Active listener, self-starter
  • Able to make decisions and take initiative
  • Ability to type 40 words per minute
  • Positive and pleasant attitude
  • Able to work alone
  • Strong team player
  • Detail oriented
  • Ability to work in a very busy environment

Remote Work:

No

Employment Type:

Part-time



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