Part-Time Hospitality Ambassador

10 hours ago


Ottawa, Ontario, Canada AccorHotel Full time
Guest Services Agent Part-Time Job Description

The Guest Services Agent is a vital member of our Front Desk team, providing exceptional service to our guests and internal stakeholders. As a key representative of Accor Hotel, you will be responsible for delivering an outstanding experience, ensuring seamless check-ins, and resolving any issues that may arise.

About the Role:
  • This part-time position requires a strong ability to work evenings, weekends, and holidays, with flexibility to adapt to changing priorities.
  • You will be responsible for greeting and settling guest accounts, while adhering to our high service standards.
  • Apart from excellent communication skills, you must possess a positive attitude, be proactive, and have a detail-oriented approach to your work.
Key Responsibilities:
  1. Deliver exceptional customer service, addressing any guest inquiries or concerns in a timely and professional manner.
  2. Process room assignments and keys, ensuring accuracy and efficiency.
  3. Contribute to crisis management efforts by maintaining awareness of emergency procedures and protocols.
  4. Maintain a clean and organized workspace, adhering to hotel standards.
  5. Collaborate with other departments to ensure seamless operations and maintain open lines of communication.
  6. Perform administrative tasks, such as data entry and report generation, accurately and efficiently.
  7. Embody the Accor Hotel brand values, representing us positively in all interactions.
Requirements:
  • Fluency in both English and French is mandatory, with excellent verbal and written communication skills.
  • Prior experience in a similar role, preferably in a hotel environment, is highly desirable.
  • You should possess computer literacy, familiarity with Opera Property Manager and Delphi, and be able to type 40 words per minute.
  • Able to work independently and as part of a team, with a focus on problem-solving and initiative-taking.
  • Adaptable and flexible, with a willingness to learn and grow within the organization.
  • A competitive salary range is expected to be around $45,000-$55,000 annually, based on industry standards and market conditions.


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