Part-Time Hospitality Ambassador
10 hours ago
The Guest Services Agent is a vital member of our Front Desk team, providing exceptional service to our guests and internal stakeholders. As a key representative of Accor Hotel, you will be responsible for delivering an outstanding experience, ensuring seamless check-ins, and resolving any issues that may arise.
About the Role:- This part-time position requires a strong ability to work evenings, weekends, and holidays, with flexibility to adapt to changing priorities.
- You will be responsible for greeting and settling guest accounts, while adhering to our high service standards.
- Apart from excellent communication skills, you must possess a positive attitude, be proactive, and have a detail-oriented approach to your work.
- Deliver exceptional customer service, addressing any guest inquiries or concerns in a timely and professional manner.
- Process room assignments and keys, ensuring accuracy and efficiency.
- Contribute to crisis management efforts by maintaining awareness of emergency procedures and protocols.
- Maintain a clean and organized workspace, adhering to hotel standards.
- Collaborate with other departments to ensure seamless operations and maintain open lines of communication.
- Perform administrative tasks, such as data entry and report generation, accurately and efficiently.
- Embody the Accor Hotel brand values, representing us positively in all interactions.
- Fluency in both English and French is mandatory, with excellent verbal and written communication skills.
- Prior experience in a similar role, preferably in a hotel environment, is highly desirable.
- You should possess computer literacy, familiarity with Opera Property Manager and Delphi, and be able to type 40 words per minute.
- Able to work independently and as part of a team, with a focus on problem-solving and initiative-taking.
- Adaptable and flexible, with a willingness to learn and grow within the organization.
- A competitive salary range is expected to be around $45,000-$55,000 annually, based on industry standards and market conditions.
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