Technical Support Specialist

2 weeks ago


Edmonton, Alberta, Canada Collins Aerospace Full time
About the Role:
Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. We are seeking a Technical Support Specialist to join our team based out of the YEG Airport in Edmonton International Airport.

The successful candidate will assist in providing basic technical support for computers, servers, peripherals, and associated networks for the common-use systems, kiosks, flight information displays, and paging systems. This individual will be performing these duties in a face-to-face customer environment.

We offer competitive salaries ranging from $55,000 to $85,000 per annum, depending on experience.

Key Responsibilities:
- Demonstrate excellent customer service, communication, interpersonal skills, and the ability to resolve difficult customer situations while escalating issues when appropriate.
- Work under limited supervision to aid in one or more disciplines within IT (e.g., business, and technical applications, IT infrastructure, security and compliance, desktop support, printers, etc.).
- Conduct basic documentation activities, including operation documents, contributions to team notes, user manuals, etc.
- Install/replace hardware (computers, printers, laptops, etc.) and validate solution implementation is completed.
- Perform quarterly preventative maintenance on workstations and peripherals.
- Coordinate activities with internal/external technology owners/service providers.

Requirements:
- High School Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 2 years of relevant experience.
- Must be authorized to work in Canada without sponsorship now or in the future.

Benefits:
We offer a comprehensive benefits package, including medical, dental, and vision insurance, three weeks of vacation, a generous 401(k) plan, tuition reimbursement program, student loan repayment program, life insurance and disability coverage, and much more.

About Us:
At Collins Aerospace, we believe diversity drives innovation and inclusion drives success. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

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