Cisco IVR Software Engineer

6 days ago


Toronto, Canada Epsilon Solutions Ltd. Full time
IVR Developer Job at Epsilon Solutions Ltd.

We are looking for a skilled IVR developer to join our team at Epsilon Solutions Ltd. in Toronto, ON. As an IVR developer, you will play a crucial role in designing, developing, and maintaining complex IVR systems using Cisco technologies.

About the Role

This is a full-time position that requires strong technical skills, excellent problem-solving abilities, and effective communication skills. You will work closely with our Solution Architect, Application Owner, Development Manager, and Technical Delivery Lead to provide effort estimates for new projects and initiatives.

Your primary responsibility will be to develop, implement, support, and improve solutions/processes that maximize system availability, efficiency/effectiveness, and minimize/prevent problems/issues. You will also identify and address any issues that affect the integrity of the application.

Key Responsibilities
  • Develop and maintain high-quality code, ensuring defect-free programming consistent with standards
  • Provide code maintenance and support during testing cycles and post-production deployment
  • Participate in reviewing peer coding and continuously enhance knowledge/expertise in own area
  • Stay up-to-date with leading-edge technologies, emerging trends/developments, and grow knowledge of the business, applications, infrastructure, analytical tools, and techniques
Requirements

To be successful in this role, you must have:

  • At least 4 years of experience in DTMF IVR application development (Contact Center)
  • Relevant technologies include but are not limited to: Cisco Call Studio/Cisco CVP VXML Server, CVP custom elements (Java), Call Studio GUI, Apache Tomcat, etc.
  • Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server)
  • Knowledge of UCCE/ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS, Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop)
  • Experience in Analysis of speech, speech repair, and fine-tuning of NLU and developing NLU IVR is a plus
  • Familiarity with tools like JIRA, Cyara, and Confluence
  • Strong verbal and written communication skills are essential
  • Self-motivated team player with high energy and ability to work independently as well as within a team
  • Hands-on experience with various SDLC including waterfall, agile, and extreme methodologies
What We Offer

As an IVR developer at Epsilon Solutions Ltd., you will enjoy a competitive salary range of $120,000 - $160,000 per year, depending on your experience and qualifications. In addition to your salary, you will receive a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous retirement plan.

About Epsilon Solutions Ltd.

Epsilon Solutions Ltd. is a leading provider of IT services and solutions. Our mission is to deliver exceptional service quality while providing innovative solutions that meet the ever-changing needs of our clients.


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