Customer Project Manager

5 months ago

Toronto, Canada Cisco Systems Full time

**Who You'll Work With**

At Cisco, we are building the world's best Customer Experience (CX) Team to accelerate the company transition to a recurring revenue software-centric model.

As part of Cisco’s CX organization, we as a Customer Delivery team are looking after the service delivery to public sector and enterprise customers in Canada. We are the single point of contact for Cisco Services, positioning and executing valuable customer outcomes, improving results and creating a simplified customer experience. You will collaborate with Service Delivery Managers, Engineers and Architects to ensure the highest level of client satisfaction together with the Business Development and Customer Success teams. The role will involve working for enterprise & public sector clients hence you may need to undergo a background check process.

**What You’ll Do**
- Run medium to large or multiple small customer facing projects.
- Build a project schedule and plan with financial, resource and material requirements.
- Participate in the preparation of proposals and agreements.
- Coordinate project staff including project engineers, vendors, partners and subcontractors.
- Own the project from start to completion including the resolution of project issues.
- Be accountable for the Project Budget.
- Present service business value to customers for new or existing business.

**Who You Are**
- Have Project Management experience in the deployment of cutting-edge technologies in a sophisticated commercial environment.
- Completed significant part of formal Project Management training program, ideally PMP or Prince 2 qualified.
- Ideally basic knowledge of technologies such as routing, routing protocols, switching, collaboration, automation and cloud solutions, internet and general network architecture.
- Leadership skills and experience working with large project teams and strategic account teams.
- Have a proven understanding of the sales process including risk assessment and scoping.
- Strong negotiation and presentation skills.
- Typically requires BS/BA degree or equivalent plus a minimum of 5 years related experience in networking/telecommunications industry OR 5+ years leading IT & Telco projects in a Project Management role.
- Excellent Communication Skills

**Why Cisco**

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us #WeAreCisco

U.S. employees have
**access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive

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