IVR Developer with Advanced Cisco Expertise

6 days ago


Toronto, Canada Epsilon Solutions Ltd. Full time
Senior IVR Developer Position at Epsilon Solutions Ltd.

We are seeking an experienced Senior IVR Developer to join our team at Epsilon Solutions Ltd. in Toronto, ON. The successful candidate will be responsible for designing, developing, and maintaining complex IVR systems using Cisco technologies.

About the Role

The Senior IVR Developer will work closely with our Solution Architects and Development Managers to provide effort estimates for new projects and initiatives. They will develop, implement, and support solutions that maximize system availability, efficiency, and effectiveness.

Responsibilities
  • Design and develop DTMF IVR applications using Cisco Call Studio and CVP VXML Server
  • Implement unit and component tests aligned to business needs and technology architecture standards
  • Collaborate with the Solution Architect to provide effort estimates for new projects and initiatives
  • Maintain and improve existing IVR systems to ensure high availability and performance
  • Perform complex technical tasks independently and resolve multifaceted development-related problems
Requirements

To be successful in this role, you will need:

  • 4+ years of experience in DTMF IVR application development (Contact Center)
  • Relevant technologies include but are not limited to: Cisco Call Studio / Cisco CVP VXML Server, CVP custom elements (Java), Apache Tomcat, etc.
  • Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server)
  • Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop)
  • Experience in Analysis of speech, speech repair, and fine-tuning of NLU and developing NLU IVR is a plus
  • Understanding of AWS, Google Cloud, and Microsoft Azure
  • High comfort level in leading the build / support (7/24/365) of highly complex and/or comprehensive applications/systems
  • Familiarity with tools like JIRA, Cyara, and Confluence
What We Offer

We offer a competitive salary range of $110,000 - $140,000 per annum, depending on experience, plus benefits and opportunities for career growth.


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