Customer Service Representative

4 weeks ago


Pickering, Ontario, Canada Jag Hardwood Floor Refinishing Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Jag Hardwood Floor Refinishing. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries and concerns, and ensuring their satisfaction with our services.

Key Responsibilities
  • Respond to client inquiries and provide information on our services and products
  • Address client complaints and concerns in a professional and timely manner
  • Collaborate with internal teams to resolve client issues and improve overall customer experience
  • Provide ongoing support to clients after sale to ensure their satisfaction and loyalty
  • Perform general office duties, including data entry and record-keeping
Requirements
  • Secondary (high) school graduation certificate
  • Experience in customer service or a related field is an asset
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Reliability and dependability
Work Conditions and Physical Capabilities
  • Work under pressure and meet tight deadlines
  • Perform repetitive tasks and maintain attention to detail
  • Work in a team environment and collaborate with colleagues
Personal Suitability
  • Client focus and ability to prioritize tasks
  • Flexibility and adaptability in a fast-paced environment
  • Organized and reliable with excellent time management skills
  • Ability to multitask and handle multiple priorities


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