Growth Manager

5 days ago

Toronto, Ontario, Canada SpotHero Full time
About the Role

We are seeking a highly skilled Growth Manager to join our team at SpotHero. As a Growth Manager, you will be responsible for driving revenue growth through strategic partnerships and account management.

Key Responsibilities
  • Analyze and optimize SpotHero's parking supply across assigned markets.
  • Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders.
  • Develop and nurture productive long-term client and industry relationships.
  • Lead prospective and existing clients to SpotHero's product offerings through tailored commercial insights and a consultative approach.
  • Meet goals around optimizations (add inventory, better/more rates, improve UX), generally improving SpotHero's supply.
  • Collaborate with Field Operations to regularly communicate with existing partners to ensure operations are running as smoothly as possible, including addressing customer feedback with clients to resolve issues.
  • Onboard and train new clients. Empower clients to manage their day-to-day requests (including but not limited to incorrect rates and refunds) via SpotHero's various account management tools.
  • Partner with Marketplace Operations to ensure client requests are addressed quickly and effectively.
  • Nurture long-term industry relationships and build trust with clients. Ensure they get the maximum value out of the SpotHero platform.
  • Establish regular communication cadences with clients, including informal check-ins and formal business. Typically hosted quarterly, or based on account analysis and operator needs.
  • Host or travel to client meetings, events, and social gatherings.
  • Attend industry-related conferences and tradeshows, when applicable. Represent SpotHero and build brand awareness. Stay current on industry trends. Identify and research prospective leads to approach during the event. Build and strengthen relationships with clients through attending social events.
  • Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained.
  • Group sell with Product Specialists.
Requirements
  • Bachelor's Degree or equivalent with 3+ years experience in sales and/or account management.
  • Proven consultative sales solution skills with a unique ability to understand client needs.
  • Strong networking skills with the ability to travel and meet with clients in person locally.
Preferred Qualifications
  • CRM Experience, Salesforce preferred.
  • BI Tool Experience, Looker preferred.
  • Parking Industry experience.
Core Competencies
  • Active Listening - Attentively listens to others, understanding what is said and repeating what was heard.
  • Analytical - Examines information methodically and in detail to solve problems or complete tasks.
  • Collaboration - Process of working with multiple individuals to complete a task or achieve a goal.
  • Communication - Communicates effectively and efficiently both verbally and in writing.
  • Confidentiality - Keeps private information secure and ensures account access levels are appropriately set.
  • Consultative Selling - Creating value and trust by exploring partner needs before offering a solution.
  • Detail-Oriented - Pays attention to details and learns to understand causes and not just effects.
  • Emotional Intelligence - Handles interpersonal relationships with astute awareness.
  • Independent - Not relying on another's authority.
  • Multi-Task - Execute on more than one task at the same time.
  • Negotiating - Ability to find an acceptable desired outcome for all stakeholders.
  • Patience - Remains calmly focused on resolving issues.
  • Persistence - Firm continuance in a course of action in spite of difficulty or opposition.
  • Problem-Solve - Assesses situations quickly and provides creative solutions for resolution.
  • Prospecting - Developing a lead list with the intention to convert leads to customers.
  • Time Management - Ensures performance helps maintain desired service levels.
Tools
  • CRM (Salesforce)
  • BI Tool (Looker)
  • SpotHero Admin Backend
  • Google Workspace
  • Zoom
  • Microsoft Office
  • Sales Enablement (Highspot)
  • Groove (Email Tracking)
Location

We are seeking candidates in Toronto, Canada. This role requires office environment (1-2x per week) and travel to client meetings and conferences (up to 20-25% of time).

What We Offer
  • Career game changer – A truly unique experience to work for a fast-growing startup in a role with unlimited growth potential.
  • Excellent benefits - In Canada we offer Medical (prescription drug and paramedical coverage), Dental, Vision, Life Insurance, STD and LTD.
  • Flexible PTO policy and outstanding work/life balance – We value and support each individual team member.
  • Udemy and Sales Assembly license - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities.
  • Annual parking stipend – we help people park.
  • The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere.
  • A company that cares about its employees' unique backgrounds. From Employee Resource Groups to Unconscious Bias Trainings, we want each and every employee to feel like SpotHero is a place where they can bring their whole selves to work.
  • A workplace recognized as CityLights award winner by 1871, 2023 Best Places To Work by BuiltIn, and recipients of the Best Company Culture, Best Company for Women, and Best Company for Diversity awards from Comparably

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