Growth Manager

1 week ago

Toronto, Ontario, Canada SpotHero Full time
About the Role

We are seeking a highly skilled Growth Manager to join our team at SpotHero. As a key member of our Revenue Team, you will be responsible for driving revenue growth through strategic partnerships and account management.

Key Responsibilities
  • Analyze and optimize SpotHero's parking supply across assigned markets to maximize revenue growth.
  • Develop and nurture long-term client relationships to ensure mutual benefit and growth.
  • Collaborate with Field Operations to ensure smooth operations and address customer feedback.
  • Onboard and train new clients to empower them to manage their day-to-day requests.
  • Partner with Marketplace Operations to ensure client requests are addressed quickly and effectively.
  • Establish regular communication cadences with clients to build trust and ensure maximum value from the SpotHero platform.
  • Host or travel to client meetings, events, and social gatherings to build relationships and promote SpotHero's brand.
  • Stay current on industry trends and identify opportunities for growth and improvement.
Requirements
  • Bachelor's Degree or equivalent with 3+ years of experience in sales and/or account management.
  • Proven consultative sales solution skills with a unique ability to understand client needs.
  • Strong networking skills with the ability to travel and meet with clients in person locally.
Preferred Qualifications
  • CRM Experience, Salesforce preferred.
  • BI Tool Experience, Looker preferred.
  • Parking Industry experience.
Core Competencies
  • Active Listening - Attentively listens to others, understanding what is said and repeating what was heard.
  • Analytical - Examines information methodically and in detail to solve problems or complete tasks.
  • Collaboration - Process of working with multiple individuals to complete a task or achieve a goal.
  • Communication - Communicates effectively and efficiently both verbally and in writing.
  • Confidentiality - Keeps private information secure and ensures account access levels are appropriately set.
  • Consultative Selling - Creating value and trust by exploring partner needs before offering a solution.
  • Detail-Oriented - Pays attention to details and learns to understand causes and not just effects.
  • Emotional Intelligence - Handles interpersonal relationships with astute awareness.
  • Independent - Not relying on another's authority.
  • Multi-Task - Execute on more than one task at the same time.
  • Negotiating - Ability to find an acceptable desired outcome for all stakeholders.
  • Patience - Remains calmly focused on resolving issues.
  • Persistence - Firm continuance in a course of action in spite of difficulty or opposition.
  • Problem-Solve - Assesses situations quickly and provides creative solutions for resolution.
  • Prospecting - Developing a lead list with the intention to convert leads to customers.
  • Time Management - Ensures performance helps maintain desired service levels.
About SpotHero

At SpotHero, we are a fast-growing startup with a mission to bring the parking industry into the future through technology. We are committed to building a diverse and inclusive team that values innovation, collaboration, and customer satisfaction.

We offer a range of benefits, including medical, dental, and vision coverage, life insurance, and a flexible PTO policy. We also provide opportunities for professional growth and development through training and education programs.

Join our team and be part of a dynamic and supportive environment that values your contributions and helps you grow in your career.

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