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Enterprise Platform Solutions Lead
2 months ago
Astellas Pharma Inc. is seeking a highly skilled Veeva Solution Lead to join our team. As a key member of our organization, you will be responsible for leading the implementation and optimization of Veeva solutions to drive business process excellence.
Key Responsibilities- Business Process Expertise: Develop and maintain in-depth knowledge of clinical/regulatory affairs operations, business processes, and how Veeva solutions support these processes.
- Value Maximization: Collaborate with product owners and stakeholders to define and prioritize features and user stories that align with business goals and deliver maximum value.
- Innovation & Improvement: Encourage and lead innovative approaches and solutions within the specific area of expertise, and lead the adoption of new technologies and methodologies to enhance platform capabilities and performance.
- Agile Advocacy: Champion agile methodologies within the organization, promoting best practices, and ensuring that agile principles are adhered to across teams.
- Stakeholder Engagement: Act as the primary liaison between the agile teams and external stakeholders, communicating progress, challenges, and achievements effectively, and managing expectations and ensuring stakeholder satisfaction.
- Strategic Planning: Participate in strategic planning sessions to align agile team efforts with long-term business objectives, and contribute to the product roadmap and release planning, ensuring a clear vision and direction.
- Continuous Improvement: Lead retrospectives and other continuous improvement efforts to analyze team processes, identify areas for improvement, and implement changes that enhance productivity and quality.
- Risk Management: Proactively identify and address risks that could impact the delivery of value, and work with teams and stakeholders to develop mitigation strategies and ensure smooth project execution.
- Performance Measurement: Define and track key performance indicators (KPIs) related to value delivery, team performance, and stakeholder satisfaction, and use data to drive decisions and continuous improvement.
- Reporting: Regularly report on the progress of the various Value Teams and outcomes to your Capability Lead and team members.
- Qualifications:
- Advanced degree in a relevant field, such as Computer Science, Data Science, or Business Administration.
- Minimum of 7 years of demonstrated relevant experience.
- Business Process Understanding: Knowledge of clinical/regulatory affairs operations, business processes, and how Veeva solutions support these processes.
- Proven experience in specific end-to-end business processes and Enterprise Platform Solutions that digitally enable and empower business processes.
- Excellent project management abilities.
- Familiarity with Agile methodologies.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Demonstrated experience working with business to define Epics/user stories/features, as well as conducting impact analysis.
- Presentation of technical solutions based on business requirements of the Veeva system.
- Support for technical upgrades on a quarterly basis, including conducting technical impact assessments, addressing technical issues, supporting environment management, supporting testing, and documenting changes per the SLC process.
- Support for system deliverables and provision of technical feedback during internal and external Veeva Clinical system audits.
- Collaboration with the internal privacy and security team to assess Personal Information requests and act according to privacy laws.
- Maintenance and reporting of issues and communication with all stakeholders during project/enhancement phases, service disruptions, and during technical upgrades.
- Leadership without authority and escalation point for customer issues.
- Knowledge of support processes - Incident Management, Problem Management.
- Preferred qualifications:
- 3-5 years demonstrated experience with Veeva Vault Clinical/Regulatory.
- Agile Champion: Adherence to DevOps principles and a proven track record with CI/CD pipelines for continuous delivery.
- Working Environment:
- This position is remote and based in Ontario, Canada.
- Astellas Pharma Inc. recognizes the importance of work/life balance and offers a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home.
- Hybrid work from certain locations may be permitted in accordance with Astellas' Responsible Flexibility Guidelines.
