Customer Experience Ambassador

1 week ago


Coquitlam, British Columbia, Canada Westwood Plateau Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as an Outside Services Representative at Westwood Plateau. As a key member of our Golf Operations team, you will play a vital role in ensuring that our guests have an exceptional experience at our facility.

Key Responsibilities:

  • Anticipate and meet the needs of our customers, providing personalized service and making suggestions for improvement to enhance their experience.
  • Collaborate with the Golf Operations team to achieve our objectives and ensure that our guests receive a warm welcome and exceptional service throughout their visit.
  • Develop and maintain a thorough understanding of our facility, including the golf course, to provide expert knowledge and recommendations to our guests.
  • Operate and maintain our GPS on-cart system, ensuring that it is functioning correctly and providing an optimal experience for our guests.
  • Stay up-to-date with course rules and etiquette, as well as environmentally sensitive areas, to provide accurate information and guidance to our guests.
  • Utilize effective communication skills to ensure seamless radio communication with the team.
  • Perform routine maintenance and upkeep of our cart fleet, ensuring that they are in excellent condition for our guests.
  • Provide efficient and courteous bagdrop services to our guests.
  • Ensure that all responsibilities are carried out in a safe and efficient manner, adhering to our company's policies and procedures.

Requirements:

  • Valid driver's license required.


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