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Technical Systems Specialist

2 months ago

Old Toronto, Ontario, Canada WebSan Solutions Inc. Full time
Job Summary

We are seeking a highly skilled Technical Systems Specialist to join our team at WebSan Solutions Inc. as a Lead Technical Specialist. This role will play a key part in ensuring customer satisfaction by providing expert technical support and maintenance for our internal cloud hosting infrastructure and Microsoft online stack.

Key Responsibilities
  • Cloud Infrastructure Management
    • Administer and maintain our internal cloud hosting infrastructure, including server and network support, remote app/RDS administration, and security processes.
    • Monitor and manage disaster recovery processes to ensure business continuity.
  • Technical Support and Assistance
    • Provide expert technical assistance and support to customers, including understanding of Microsoft online licensing requirements and optimization.
    • Support customer systems, specifically Azure Active Directory and Microsoft cloud technology.
  • Process Optimization and Automation
    • Optimize processes and engineer task automation as needed to improve efficiency and productivity.
  • Incident Management
    • Actively monitor incident management system queues, documenting incident and problem resolutions, workarounds, and RCAs for all incidents.
  • Microsoft Dynamics GP Support
    • Support existing clients with Dynamics GP, including upgrades, migration, and technical support as required.
Requirements
  • Education
    • Post-secondary education in IT.
  • Knowledge and Experience
    • Proven track record with administering Microsoft cloud technologies, including Azure, Entra, business applications, and MSSQL.
    • Experience with Microsoft Dynamics GP is an asset.
  • Skills
    • Efficient and timely completion of tasks.
    • Ability to work in a constantly changing and fast-paced environment.
    • Energetic and hands-on.
    • Resourceful with advanced problem-solving skills, requiring minimal supervision.
What We Offer

WebSan Solutions Inc. offers a competitive salary, full benefits, including extras such as vision, massage therapy, and RSP matching plan. Our Uptown Toronto office is easily accessible via subway with free parking.