Global Service Excellence Centre Senior Expert
5 days ago
At Smiths Detection, we pride ourselves on making the world a safer place.
We safeguard people, business and infrastructure with innovative screening technology for aviation, ports, borders, defense, and security across 55 countries worldwide.
Our Global PresenceWe have a global leader in our industry, with sites in 17 countries and six centers of research excellence.
From pioneering to powering life-changing innovation, we deliver threat detection and screening solutions to safeguard the world from threats.
Career OpportunitiesWe're looking for a motivated individual to join our Global Service Excellence Centre as a Sr. Specialist.
This role is critical in supporting our strategic objectives around accelerating growth and effective execution.
You will be accountable for handling global service end-to-end processes to handle global escalations and timely requests across the GSeC work streams.
About The RoleAs a Global Service Excellence Centre Sr. Specialist, you will:
- Manage and resolve workstream issues in SAP and/or ServiceMax timely to ensure accurate data for a "no fault forward" approach that allows the Field Delivery team to execute efficiently.
- Process workstream requirements in accordance with Smiths guidelines, policies, and standard work.
- Liaise with relevant internal and external parties to manage and resolve all issues relating to service fulfillment.
- Complete workstream requirements timely, following up as necessary to ensure delivery execution is timely and accurate for pipeline management.
- Resolve complaints & issues effectively as required.
We offer a competitive salary of $80,000 - $120,000 per year, depending on experience.
In addition to your salary, you'll enjoy:
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities to help you grow in your career.
- The chance to work with a talented team of professionals who share your passion for making a difference.
- An inclusive environment where everyone is valued and respected.
To be successful in this role, you'll need:
- Demonstrable experience within sales & service order administration.
- Proven ability to collaborate with key stakeholders.
- Minimum of 4-6 years of related experience.
- Strong hands-on working experience on SAP and ServiceMax.
- Significant depth of knowledge and experience relating to the end-to-end Service processes across Aftermarket and Service Delivery.
Please submit your application through our website: www.smithsdetection.com/careers
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