Commercial Insurance Broker

2 weeks ago

Halifax, Nova Scotia, Canada BFL Canada Full time

About the Role

We are seeking a highly skilled Commercial Insurance Broker to join our team at BFL CANADA. As a Client Service Manager, you will be responsible for managing a book of business, providing exceptional client service, and identifying prospective clients' needs.

Key Responsibilities

  • Manage proactively a book of business by reviewing the client's exposure and loss history and proposing appropriate coverage and/or solutions.
  • Ensure maximum retention of books by providing exceptional client service by regularly contacting existing clients to ensure quality service is being delivered and needs are met and exceeded.
  • Respond to telephone calls and written inquiries from clients and underwriters in a timely and professional manner.
  • Identify prospective clients' needs through research and involvement with relevant resources, and utilize division and corporate resources when possible.
  • Place new business as well as renewals and endorsements in a timely and efficient manner.
  • Review policy wordings and other documentation for accuracy and completeness;
  • Participate in industry functions and targeted public relations activities;
  • Maintain extensive market relationships.
  • Oversee the preparation of underwriting submissions; maintain appropriate documentation for various accounts and/or correspondence.
  • Maintain expiry lists, records, and policy files to ensure that they are organized and up to date.
  • Request and follow up with insurers for outstanding information, endorsements, or policy documentation.
  • Create abeyances and follow up for outstanding items from underwriters, marketers, and clients.
  • Establish appropriate procedures for claims administration and loss prevention activity.
  • Monitor and follow up on outstanding client receivables.

Requirements

  • At least 7-10 years of experience in commercial insurance brokerage.
  • University degree (typically in business or finance) or equivalent work experience.
  • CAIB or CIP designations preferred.
  • Ability to work well independently, as part of a team and with others throughout the organization.
  • Good project management and presentation skills.
  • Attention to detail and effective time management.
  • Customer focused and service oriented.
  • Good knowledge of the MS Office Suite (Excel, Outlook, and Word).
  • Effective time management and organizational skills.

About BFL CANADA

BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. We have a team of more than 1300 professionals located in 27 offices across the country. Our employees have free rein to demonstrate their creativity, leadership, and entrepreneurial skills since we believe in each one of them. BFL CANADA is a founding Partner of Lockton Global LLP, a partnership of independent insurance brokers who provide Risk Management, Insurance and Benefits Consulting services in over 140 countries around the world.

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